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Commercial Refinish Technical Services Supervisor

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Science & Technology
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JOBREQ1800019148 Requisition #

Main Activities/Duties/Responsibilities:

This position will lead the Technical Services team for Refinish Commercial Coatings. S/he plans, implements and maintains “value-added” services and takes action to ensure technical problem resolution is done in a timely and accurate manner. 

 
Principle Accountabilities:
  • Provides leadership for laboratory work supporting customers as well as technical support to the sales force (CTMs & CZMs) and the Commercial sales team. S/he will spend 30 – 50% of the time focused on direct customer contact.
  • Serves as a facilitator to customers in terms of coatings efficiency, application techniques and application equipment
  • Functions as a liaison among the customer, the Development team, sales personnel, marketing and manufacturing.
  • Supports warranty programs by reviewing customer’s procedures and performing audits and suggest warranty changes as necessary.  Team will assist in warranty claim investigation and perform upfront testing of systems on customer substrates given customer conditions.
  • Ensures the team is up-to-date on the latest technologies, practices, procedures and equipment.
  • Adheres to corporate policies and government regulations by compliance with established standards on business conduct, environmental issues, EEO and safety.
Minimum Requirements:
  • Bachelor Degree in chemistry, chemical engineering, or biochemistry
  • 5+ years of experience in the coatings industry with a proven track record in customer satisfaction, technical services or product development.
  • Advanced knowledge of finishes, processes, application techniques, formulations, equipment and testing procedures.Strong problem solving, presentation and time management skills.
  • Prior supervisory experience--Preferred
  • Ability to communicate effectively with technical and non-technical personnel
  • Travel  approximately 25% (domestic and international)

Success Factors/Functional Competencies:

Prime Success Factors (focus on results, drive change, promote teamwork, build trust & respect and understand market & customer perspective) plus the following:

  • Communicate and share information
  • Problem solving
  • Manage complexity
  • Plan and organize
  • Act with long-term perspective. 
PPG: We protect and beautify the world.
At PPG, we work every day to develop and deliver the paints, coatings and materials that our customers have trusted for more than 130 years. Through dedication and creativity, we solve our customers’ biggest challenges, collaborating closely to find the right path forward. With headquarters in Pittsburgh, we operate and innovate in more than 70 countries. We serve customers in construction, consumer products, industrial and transportation markets and aftermarkets. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
 
Why join us:
With PPG, you will find meaning in your work every day, and engage in opportunities that will shape you, personally and professionally.
  • Your personal strengths will empower you to succeed and make an impact from day one.
  • You will be inspired to learn and grow, and to get the support you need to identify and achieve your boldest career aspirations.
  • Your passion to excel will be fueled by your connection to world-class partners, industry experts, the best and brightest colleagues, and future forward technologies.
  • Your contributions will not only meet the challenges of our global customers, but help them propel their industries forward.
  • You will be welcomed into a culture where everyone’s ideas and contributions are valued and encouraged.
Just like you, we are driven to make a difference in our world. 
 
PPG prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a hair drug/toxins test and a background check.
 
PPG offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. PPG is an Equal Opportunity Employer. You may request a copy of PPG’s affirmative action plan by emailing
ppgaap@ppg.com.
 
To read more about Equal Employment Opportunity please see attached links:
 
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
https://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

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