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Continuous Improvement Lead

Human Resources
JOBREQ1800014922 Requisition #
Thanks for your interest in the Continuous Improvement Lead position. Unfortunately this position has been closed but you can search our 606 open jobs by clicking here.

• Bachelor's degree in engineering, business, or related field or commensurate experience required
• MBA preferred
• Minimum of five (5) years of HR process improvement experience required
• Knowledge and practical experience applying Lean principles
• Experience working with customer service technologies (e.g., case and knowledge management system, such as ServiceNow) preferred
• Experience coaching and mentoring teams / individuals on process improvement
• Experience facilitating numerous process improvement events
• Experience working in a contact / call centre preferred
• Strong problem solving & good critical thinking skills - enjoys challenges and has an "analytical mind"
• Excellent communication skills (verbal, written and presentation) and English language fluency
• Excellent time management skills with the ability to manage multiple projects
• Understanding of various operational excellence tools and methodologies and demonstrated ability to effectively use data in process experimentation
• Strong understanding of the importance of change management plans in CI work

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