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JOBREQ1800012316 Requisition #
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The SAP C/4 HANA (SAP Hybris) CRM Senior Functional Analyst will be working as part of the IT Digital Center of Excellence - Customer Engagement team and will be responsible for one or more of the modules in the CRM suite (Sales, Service or Marketing). The Functional Analyst will be a part of a newly established and growing team that is responsible for implementing our Digital roadmap. A Functional Analyst joining the organization at this stage will have the ground level opportunity to be part of the SAP C/4 HANA (SAP Hybris) CRM implementations within PPG.

Key responsibilities:
  • Participate in gathering requirements, including leading, designing and providing guidance on the C/4 HANA (Sales, Service and Marketing) Suite.
  • Design and implementation of business processes for After-sales, Customer Experience and Marketing functions (such as Campaign Management, Loyalty Management, Customer Profiling etc.) and including integration with SAP and non-SAP systems within the organization.
  • Provide guidance and direction to other functional analysts in regards to long term application strategy.
  • Help prepare and lead training sessions for key users.
  • The Senior Functional Analyst is expected to maintain a high level of functional competency regarding the standard configuration of the C/4 HANA (Sales, Service and Marketing) Suite, by staying abreast of new trends and future enhancements.
  • Support business users during User Acceptance Test (UAT).
  • The Senior Functional Analyst will quickly contribute to PPG by achieving the following objectives in their first 12 months:
  • Help in identifying and interviewing resources for the SAP C4/Hana Functional Analyst roles.
  • Collecting the requirements of the business user, analyzing them with respect to C/4 HANA Marketing systems, configuring, developing & testing according to finalized business requirements and rollouts to different departments
  • Comprehend C/4 HANA (Sales, Service and Marketing) Suite functionality and default configurations. A key objective for this position is to gain a solid understanding of C/4 HANA (Sales, Service and Marketing) configurations.
  • Evaluation and support regular on C/4 HANA (Sales, Service and Marketing) Suite releases. Functional Analyst will support new releases (typically 4 every year) and will evaluate it for potential enhancements for her/his supported implementations.
  • Enabling Email, Chat and Social media channel like Twitter, Facebook etc. with SAP C/4 HANA.
  • Provide support to C/4 HANA Sales, Service and Marketing, SAP CRM & ECC and change management

Required Experience

  • 2 + years of experience configuring the sales module within SAP CRM On-Premise or C/4 HANA. Service & Marketing Module experience would also be very helpful.

  • Bachelor's Degree or higher education in Computer Science, Software Engineering, Information Systems or a related discipline.

  • Understanding of Change Project, Scoping Activities for Sales and Service Processes.

  • Understanding of Workflows, Escalation Rules, Surveys, Reporting, Analysis etc.



  • Trainings on SAP CRM or C/4 HANA (Sales, Service and Marketing) Suite

  • Experience with gathering business requirements.

  • Working with teams of analysts for SAP C/4 Hana and/or other Cloud based solutions.

  • Understanding of Marketing processes on C/4 HANA (Marketing) Suite such as Campaign Management, Loyalty Management, Customer profiling.

  • Understanding of C/4 HANA (Sales, Service and Marketing) Configuration settings.


Skill requirements

  • Good communication skills in English

  • Strong team work skills.  

  • Strong analytical and logical approach to systems design and development.


What makes us special?

  • We give you the possibility to work with latest CRM technology platform i.e. SAP C/4 Hana (SAP Hybris)

  • We are a Fortune 200 company recognized by Computerworld as one of the Top 100 Places to work in IT (2016)

  • You are close to the business & your output has a real impact on business excellence.

  • We provide professional challenges conducive to real development (strong focus on mentoring & career development, opportunities for training and conferences)

  • We offer autonomy in action and decision making

PPG: We protect and beautify the world.
At PPG, we work every day to develop and deliver the paints, coatings and materials that our customers have trusted for more than 130 years. Through dedication and creativity, we solve our customers’ biggest challenges, collaborating closely to find the right path forward. With headquarters in Pittsburgh, we operate and innovate in more than 70 countries. We serve customers in construction, consumer products, industrial and transportation markets and aftermarkets. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
Why join us:
With PPG, you will find meaning in your work every day, and engage in opportunities that will shape you, personally and professionally.
  • Your personal strengths will empower you to succeed and make an impact from day one.
  • You will be inspired to learn and grow, and to get the support you need to identify and achieve your boldest career aspirations.
  • Your passion to excel will be fueled by your connection to world-class partners, industry experts, the best and brightest colleagues, and future forward technologies.
  • Your contributions will not only meet the challenges of our global customers, but help theme propel their industries forward.
  • You will be welcomed into a culture where everyone’s ideas and contributions are valued and encouraged.
Just like you, we are driven to make a difference in our world. 
PPG prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a hair drug/toxins test and a background check.
PPG offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. PPG is an Equal Opportunity Employer. You may request a copy of PPG’s affirmative action plan by emailing
To read more about Equal Employment Opportunity please see attached links:

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