French Bilingual Helpdesk Representative

• Bilingual language skills (French) required.
• A 4-year degree in Information Technology, or related discipline
• 1-3 years technical support experience in a computer-related area
• Knowledge of commonly used concepts, practices, and procedures in the related field along with advanced troubleshooting skills

• 1 year of experience in our Global IT Service Desk function is highly preferred
• Working knowledge of related ITIL standards or best practices
• Intermediate knowledge of infrastructure support components
• Standard desktop, tools & utilities
• Server operating systems, tools & utilities
• IT networks and voice services
• IT security and Disaster recovery
• Process control and monitoring
• Call Center technologies
• Knowledge of basic SQL commands
• Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions
• Strong analytical, communication, problem solving, and organizational skills
• Ability to work without close supervision while ensuring that tasks are done effectively and consistently
• Strong verbal communication skills, including the ability to document operations procedures
• Ability to effectively work independently or in a team environment
• Ability to effectively interact with a diverse user base
• Availability to work rotating shifts and holidays
• Ability to work in an office or retail store environment with sensitivity for safety and physical security

Success Factors: Prime Success Factors (focus on results, drive change, promote teamwork, build trust & respect, understand market & customer perspective) plus the following:

• Attention to Detail
• Communicate and Share Information
• Manage Complexity
• Solve Problems
• Take Responsibility

PPG: We protect and beautify the world.

At PPG, we work every day to develop and deliver the paints, coatings and materials that our customers have trusted for more than 130 years. Through dedication and creativity, we solve our customers’ biggest challenges, collaborating closely to find the right path forward. With headquarters in Pittsburgh, we operate and innovate in more than 70 countries. We serve customers in construction, consumer products, industrial and transportation markets and aftermarkets. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

With PPG, you will find meaning in your work every day, and engage in opportunities that will shape you, personally and professionally.

• Your personal strengths will empower you to succeed and make an impact from day one.
• You will be inspired to learn and grow, and to get the support you need to identify and achieve your boldest career aspirations.
• Your passion to excel will be fueled by your connection to world-class partners, industry experts, the best and brightest colleagues, and future forward technologies.
• Your contributions will not only meet the challenges of our global customers, but help them propel their industries forward.
• You will be welcomed into a culture where everyone’s ideas and contributions are valued and encouraged.

Just like you, we are driven to make a difference in our world. 

PPG prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a hair drug/toxins test and a background check.
 
PPG offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. PPG is an Equal Opportunity Employer. You may request a copy of PPG’s affirmative action plan by emailing ppgaap@ppg.com.
 
To read more about Equal Employment Opportunity please see attached links:
 
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
https://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf