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Helpdesk Representative

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Information Technology
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JOBREQ1800035763 Requisition #

Key Responsibilities

  • Identify, research and resolve technical problems
  • Handle incoming telephone calls, online chats and emails for technical support
  • Document, track and monitor problems to ensure timely resolutions for customer
  • Participants will be able to rely on instructions and pre-established guidelines to help users and will receive on-the-job training, yearly corporate training and individualized training to help you grow personally and professionally.

 

Qualifications

 

  • Bachelor’s degree in Information Science or disciplines related to Information Technology
  • Strong English
  • Willingness to work in shifts
  • Ability to succeed in the Service Desk role while engaging interest to develop into other roles
  • Customer service or similar experience- nice to have

The PPG Way

Every Single Day At PPG

We partner with customers to create mutual value.


We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

We are “One PPG” to the world.

We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.

We trust our people every day, in every way.

We enable and empower our people to make the right decisions. We are inclusive, transparent, and respectful. Our feedback is clear and actionable.

We make it happen.

We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

We run it like we own it.

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders, and our communities.

We do better today than yesterday – everyday.

We continuously learn. We develop our people to grow our businesses.

PPG Way: (Click here to learn more about the PPG Way)

PPG vision: http://corporate.ppg.com/Our-Company/PPG-Vision.aspx

We are One PPG: http://one.ppg.com/


PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, colour, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression.

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