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Information Technology
JOBREQ1800020026 Requisition #

SAP C/4 HANA (SAP Hybris) CRM Functional Analyst will be working as part of the IT Digital Center of Excellence Customer Engagement team and will be responsible for one of the modules in the CRM suite (Sales, Service). Functional Analyst will be a part of a newly established and growing team that is responsible for implementing our Digital roadmap. Functional Analyst joining the organization at this stage will have the ground level opportunity to be part of the SAP C/4 HANA (SAP Hybris) CRM implementations within PPG.

Key responsibilities:
  • Participate in gathering requirements, including leading, designing and providing guidance on C/4 HANA (Sales and Service) Suite.
  • Write functional specification documents for Account Management, Activity Management, Relationships and Report Activities, Tasks, Opportunities and Sales Reports
  • Developing and maintaining training material for implemented solutions and help prepare and lead training sessions for key users.
  • Functional Analyst is expected to maintain a high level of functional competency regarding the standard configuration of the C/4 HANA (Sales and Service) Suite, by staying abreast of new trends and future enhancements.
  • Involved in supporting business users during User Acceptance Test (UAT).

The Functional Analyst will quickly contribute to PPG by achieving the following objectives in their first 12 months:

  • Comprehend on C/4 HANA (Sales and Service) Suite functionality and default configurations. A key objective for this position is to understand on C/4 HANA (Sales and Service) configuration.
  • Participates in the development of business solutions. Functional Analyst will work closely with an external Systems Integrator for the initial implementation and will further develop functional skills on C/4 HANA (Sales and Service) Suite domain and attain expert level understanding of PPG’s implementation.
  • Evaluate and support regular on C/4 HANA (Sales and Service) Suite releases. Functional Analyst will support new releases (typically 4 every year) and will evaluate it for potential enhancements for her/his supported implementations.
  • Address system incidents/issues. Critical to this function is the ability to quickly assess and address system issues within established SLAs.
  • Build and foster relationships around the globe.

Required Experience

  • Understanding of organizational and Master Data processes on C/4 HANA (Sales and Service) Suite.
  • Understanding of C/4 HANA (Sales and Service) Configuration settings.
  • Understanding of change Project, Scoping Activities for Sales and Service Processes
  • Understanding of Workflows, Escalation Rules, Surveys, Reporting and Analysis etc.
  • Experience with SAP CRM on Premise or on C/4 HANA (Sales and Service) suite  
  • Bachelor's Degree or higher education in Computer Science, Software Engineering, Information Systems or a related discipline.
  • Trainings on SAP CRM or C/4 HANA (Sales and Service) Suite
Skill requirements
  • Good communication skills in English
  • Strong team work skills.  
  • Strong analytical and logical approach to systems design and development.
What makes us special?
  • We give you the possibility to work with latest CRM technology platform i.e. SAP C/4 Hana (SAP Hybris)
  • We are Fortune 200 company recognized by Computerworld as one of the Top 100 Places to work in IT (2016)
  • You are close to the business & your output has real impact for business excellence
  • We provide professional challenges conducive to real development (strong focus on mentoring & career development, opportunities for training and conferences)
  • We offer autonomy in action and decision making

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