Service Analyst
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- JOBREQ1800021532 Requisition #
Thanks for your interest in the Service Analyst position.
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Requirements:
- A 3-year degree in Information Technology, or related discipline
- 2-4 years technical support experience in a computer-related area
- Knowledge of commonly used concepts, practices, and procedures in the related field
- Working knowledge of related ITIL standards or best practices
- Demonstrated hands-on experience with infrastructure support components
o Standard desktop, tools & utilities
o Server operating systems, tools & utilities
o IT networks
o IT security and Disaster recovery
o Process control and monitoring
- Advanced troubleshooting skills
- Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to implement the most efficient solutions
- Ability to work without close supervision while ensuring that tasks are done efficiently and consistently
- Strong verbal communication skills, including the ability to document operational procedures
- Ability to effectively work independently or in a team environment
- Availability to work rotating shifts and holidays