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Information Technology
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JOBREQ1800083790 Requisition #

The Site IT Support (SIS) Analyst IV are business, function, or process specialists and can be technology generalists or specialists. They demonstrate the ability to clearly express and share ideas and risks both verbally and written, in a positive and effective manner to their supervisor and team members. Effective in communicating status to the team. Demonstrates confidence and active listening to confirm understanding of the deliverable. They act within well-defined policies and procedures and be closely supervised. Normal focus is on existing products or processes.

The Site IT Support (SIS) Analyst IV is seen as an individual contributor within their team. They are competent at leading their time, have interpersonal and collaboration skills. They do not lead other individuals and are typically closely led. The decisions they make impact their team or specific area of support. As an individual contributor they are considered a member of a group or team focused on delivering business goals by following structured processes and procedures to deliver results. They will work on small, isolated tasks where they are solely responsible for the work - their contribution is measured by their ability to complete the work assigned to them. The impact of their contribution is limited to the small tasks assigned and the success or failure to complete their work rarely impacts others.

Key Responsibilities

  • Entry level position - Small Site(s) within country – day to day ticket resolution and fleet management according to standard KPI's. Typically supplements Site IT analyst at a larger site and requires constant supervision
  • Onsite Technology Support provides in-person assistance to employee end users including responding to telephone calls, emails, and personnel requests for technical support.
  • Provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
  • Maintaining and solve a range of user problems including PC hardware/software/LAN and voice network
  • Diagnosing problem source through discussions with users and coordinating with internal IT
  • organization support and operations groups and/or with vendors to resolve problems
  • Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems
  • Performs pro-active monitoring of PPG’s computer systems through appropriate tools.
  • Documents, tracks, and monitors problems to ensure timely resolutions.

Qualifications

  • A 4-year degree in Computer Science, Engineering, or related subject area.
  • Strong interaction and interpersonal skills specifically listening, providing guidance.
  • Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches
  • and to recommend the most feasible and economical solutions.
  • Follow company standards and apply policies consistently.
  • Strong verbal communication skills, including the ability to document operations procedures
  • Availability to work rotating shifts and holidays
  • A Fluency in English
  • A driving license (B)

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – every day.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

We are “One PPG” to the world.

We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.

We trust our people every day, in every way.

We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.

We make it happen.

We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

We run it like we own it.

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.

We do better today than yesterday – every day.

We continuously learn. We develop our people to grow our businesses.

PPG Way: (Click here to learn more about the PPG Way)

We are One PPG: http://one.ppg.com/

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

Pay Transparency poster: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf

EEO is the Law: https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf

EEO is the Law Supplement: http://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf

 

 

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