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Technical Service Representative

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Technical Support
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JOBREQ1800019843 Requisition #
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The Technical Service position will be responsible for the day to day operations in the Pretreatment system at the Ford Chicago Assembly plant. Under general supervision, undertakes pre-sales and/or post-sales technical support including commissioning, installation, testing and maintenance service to customers. The incumbent will monitor systems and processes, check/control inventories, initiate problem solving resolutions, and effectively communicate with all levels in both the PPG and customer organizations. 


Additional Responsibilities:

  • Comply with all of PPG EHS guidelines and initiatives.
  • Establishing strong customer relationships at all levels, provide timely resolution to customer’s concerns, and quickly troubleshoot problems.
  • Oversee / implement strategies for the management of inventory programs at customer locations of PPG product to increase inventory turns, reduce product obsolescence and maximize freight advantages.
  • Primary contact person for all customer complaints and questions.  Will be the lead spokesperson  in communicating between the customer and internal PPG support departments.
  • May be asked to lead customer projects, assist with process improvements, and look for cost savings for the customer.  This will also include inventory management which may also include the ordering of all products for the customer and developing usage reports

Work Environment:

Ability to work any shift is required, although most work will occur on daylight shift.

Qualifications:
  • High School Diploma or GED required, with chemistry and algebra aptitude preferred; some college chemistry and math are desirable but not required.
 

Functional and Technical Skills:

  • Excellent interpersonal skills with the ability to build trust and respect by working closely with the customer to develop strong relationships
  • Self-motivated with the ability to work independently with an unselfish work ethic, a strong sense of self-accomplishment, and strong problem solving skills.
  • Strong problem identification and problem resolution / trouble-shooting skills
  • Proficient computer skills in Outlook, Word, Excel and PowerPoint.
 
PPG: We protect and beautify the world.
At PPG, we work every day to develop and deliver the paints, coatings and materials that our customers have trusted for more than 130 years. Through dedication and creativity, we solve our customers’ biggest challenges, collaborating closely to find the right path forward. With headquarters in Pittsburgh, we operate and innovate in more than 70 countries. We serve customers in construction, consumer products, industrial and transportation markets and aftermarkets. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
 
Why join us:
With PPG, you will find meaning in your work every day, and engage in opportunities that will shape you, personally and professionally.
  • Your personal strengths will empower you to succeed and make an impact from day one.
  • You will be inspired to learn and grow, and to get the support you need to identify and achieve your boldest career aspirations.
  • Your passion to excel will be fueled by your connection to world-class partners, industry experts, the best and brightest colleagues, and future forward technologies.
  • Your contributions will not only meet the challenges of our global customers, but help them propel their industries forward.
  • You will be welcomed into a culture where everyone’s ideas and contributions are valued and encouraged.
Just like you, we are driven to make a difference in our world. 
 
PPG prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a hair drug/toxins test and a background check.
 
PPG offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. PPG is an Equal Opportunity Employer. You may request a copy of PPG’s affirmative action plan by emailing
ppgaap@ppg.com.
 
To read more about Equal Employment Opportunity please see attached links:
 
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
https://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

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